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Malcolm Douglas 02/03/22

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Where to shop for polytunnel projects

I had purchased the skeleton of a 32ftx14ftx9ft polytunnel of the internet and was pleased to be able to source all the fixtures and fittings and plastic sheeting required to enable me to erect the tunnel including front and rear doors on my selected site and i am very pleased with the outcome, any other parts required in the future i will always know where to go.

Highland Polytunnels replied

Thank you Malcolm for taking the time to leave us feedback.

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Roger Smith 01/03/22

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Great Service and Products.

Highland Polytunnels replied

Thank you Roger for taking the time to leave us feedback.

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Ian Ellis 01/03/22

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Excellent prompt service and advice

Highland Polytunnels replied

Thank you Ian

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Hamish Bremner 1/3/22

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Excellent Service.

Highland Polytunnels replied

Thank you Hamish

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Andrew Mackenzie 15/02/22

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An excellent company to deal with from start to finish. Highly recommended

Highland Polytunnels replied

Thank you Andrew for taking time out to leave us feedback.

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Kevin Cran  09/02/22

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I gave 5 stars cause the polytunnels are a space saver it helps every year with growing my vegetables i contacted them to get a replacement cause i had the old one for twelve years and it was attacked my so many seagulls and i decided to expand the new one to be bigger to grown a bit more for the coming year and i recommend highland polytunnels cause they have people that can put the new one together really brilliant customer service.

Highland Polytunnels replied

Thanks for taking the time to leave us a review.

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Jim Michie  Ref:6090   19th January 2022

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Speedy and efficient service.

Reply from Highland Polytunnels

Thanks for your feedback.

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Great Service   24th Dec 2021

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Great service and delivery

Reply from Highland Polytunnels

Thank you.

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David Lipp  16th Dec 2021

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Courteous prompt and good advice throughout the purchase of a polytunnel. Paid by bank transfer and tunnel delivered within 3 days. Courier very helpful and also courteous. He carried everything round to the garden at the back of the house. It was delivered over 2 days and the boxes of bits arrived when we were away and he placed them in our green- house. At this time of the year I did not expect such a quick delivery. Excellent service Can thoroughly recommend.

Reply from Highland Polytunnels

Hi David, Thank you for taking the time to leave us a review. Merry Christmas.

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Geoff Lennox 14th Dec 2021

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Friendly and positive service.

Highland polytunnels reply.

Thank you for taking the time to leave us feedback.

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Mark Alexander  1st Dec 2021

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I purchased the 14ft x 15ft Highland Super Strength Tunnel. Came across a few pieces missing from the kit when i started assembling and erecting but Highland Poly Tunnels got the missing parts to me within a couple of days. The tunnel itself is top quality if erected properly. It was erected on an exposed site and survived storm Arwen fully intact with no damage at all. Quality piece of kit.

Reply from Highland Polytunnels

Hi Mark,
Thanks for taking the time to leave us the feedback. Our aim to please. If you have any Images we would love to see them. Thanks again, happy growing.

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Really Helpful chat.. 27th Nov 2021

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Really helpful chat about what we required. Time given for delivery and construction was spot on. Polytunnel has withstood Storm Arwen. Thank you to Myles, Andrew ,Will and Sam.

Reply from Highland polytunnels.

Thank you very much for taking the time to leave us feedback.

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Ian Glennie 23rd Nov 2021

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Excellent customer service.

Excellent customer service, sales person knew exactly what I required after a small discussion. The delivery time was also above average.

Reply from Highland Polytunnels.

Thank you Ian for your kind feedback.

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Kenny McCulloch  23rd Nov 2021

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We received a high degree of customer...

We received a high degree of customer service and the product is of great quality. Thanks Myles.

Reply from Highland Polytunnels

Thank you for the feedback Kenny.

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Ian Crighton 17th Nov 2021

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I am still disappointed that the...

I am still disappointed that the plastic comes folded because there is a sharp crease at both sides which ultimately becomes a weak point.  Better to send in a roll to avoid creasing at all!

Reply from Highland Polytunnels.

Ian, thank you for your feedback, The reason that the polyethene covers are folded, it keeps the package smaller and easier to handle. The cover we supplied you was 7m x 8m, to deliver a package 7m long (21ft) would cause a lot of problems for the delivery driver, we could not deliver using a standard delivery van. (we could not offer free delivery) Regarding the creases, these should disappear when the cover has been fitted as tight as possible and with a little help from the heat from the sun. Suggestion: If you take some ''high res'' images and email us them we should be able see if the cover has been stretched enough. Thanks again.

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Keith

1st Nov 2021

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Great Service.

Reply from Highland Polytunnels

Thank you for your review, we hope you are equally as pleased with the product.

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Chris Langworth

25th Oct 2021

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Very helpful and good delivery

Reply from Highland Polytunnels

Thanks for your kind review

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Charles Hill

22nd Oct 2021

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Service was very good, for example; 1. My initial enquiry was dealt with efficiently and knowledgeably 2. The delivery driver spent time dropping off the componentry as close to my construction site as possible 2. The customer support staff were responsive and very helpful during my self-build 3. The digital photos illustrating elements of construction were really helpful, albeit provided reactively when I called the customer support line My recommended improvement areas are: 1. Maintain instruction guide currency with the the componentry dispatched - some of the instruction sheets I received related to obsolete componentry 2. Provide a more coherent set of instructions including the digital photos which appear to be under development. 3. Ensure that the correct componentry is dispatched first time - I received incorrect length end hoop-foundation diagonals which delayed my build schedule.

Reply from Highland Polytunnels

Thank you Charles for taking the time to send us a review. We are currently updating the instructions etc. Due to Covid we have been short staffed from time to time which has had an impact in a few areas, the reason for the wrong diagonal braces being sent out was a software issue, which has now been sorted. We hope you have many years of enjoyment with you new polytunnel.

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Christina Smith

22nd Oct 2021

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Very quick at putting up the tunnel skillfully ,friendly workman ,very pleased the closing system of door is very flimsy and needs persuading to close only fault.

Reply from Highland Polytunnels

Hi Christina,

Thank you for the review, Regarding the door, as you live not too far from us I will personally pay you a visit to have a look at the door to see if there is anything we can do. I will call you before arriving.

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Morven McM 

21st Oct 2021

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We love our poly tunnel! Throughout the process of selection, order and delivery Myles was on hand to answer questions. He responded promptly every time. Our only issue was with our order being split by the delivery company so we had to wait ten days or so for the last box to arrive but we were comforted by the fact that Myles was chasing the agent regularly.

Reply from Highland polytunnels

Hi Morven thank you for your kind review, we do try our best to please our customers but sometimes the delivery company's mislay or completely loose packages which is out of our hands after we despatch the goods. Anyway we are glad everything has been resolved. Happy Growing.

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Posted by Karen T 

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Truly Fantastic 

 I was in two minds whether to get a polytunnel or a greenhouse, so glad I went for the polytunnel ! From the moment I made my mind up, it was the smoothest 'big' purchase I have ever made, from all the advice and help given, to the finished article. Delivered promptly and well packed, and built by true professionals, I cant praise Highland Polytunnels enough,and I am looking forward now to the challenges ahead.

Reply from Highland polytunnels

Thank you Karen for taking the time to leave us this kind review. Hope you have many years of enjoyment from your new polytunnel. Should you require our services again please do not hesitate to contact us.

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 Andrew & Debbie Ross

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Just wanted to thank you and the boys for a fantastic job today erecting our polytunnel at Wasbister. You are a great team and we shall certainly recommend you to everyone on our hill who will undoubtedly have a wee bit of polytunnel envy! I have attached the photo I took of you guys, as you may not have a snapper like me on every job. Seeing how much was achieved in one day is a credit to you all. I always have so much respect for polytunnel construction teams who work long hours and travel long distances to jobs. You are all unsung heroes, just getting on with the job, with no fuss and no dramas. If only there were more people in the world like you.

 All the very best, Andrew & Debbie Ross.

Reply from Highland polytunnels

Thank you guys for your kind review. We will pass the comments onto our construction team will be happy to get some positive feedback.

Thanks again.

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Jenny Bell

2nd Oct 2021

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Happy Customer

The construction team arrived as arranged and quickly and efficiently got the job done.They checked everything was correct and ensured I was happy before leaving, They were polite, friendly and worked away in what was a wet and windy day. The polytunnel is sturdy and looks great,I am really happy with the service and the product.

Reply from Highland polytunnels

Hi Jenny, thanks for the feedback. It's good that the construction team get some recognition for a change, they were glad for the cups of tea you kindly provided. Should you require anything else in the future please let us know. Thanks again

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 Gordon Brown

1st Oct

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Goods arrived quickly and as advertised

Reply from Highland polytunnels

1st Oct 2021

Thanks for the feedback Gordon. Much Appreciated.

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Lisa

1st Oct 2021

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Lets start with the good points. I received the product I ordered.

I purchased self adhesive tunnel guttering, it's absolutely useless, attached to new polytunnel it fell off within days, it then was impossible to straighten to stick back on, a total waste of time and money.

Reply from Highland Polytunnels

1st Oct 2021

Hi Lisa,

Sorry to hear that you are not happy with the product. I presume you made sure that the polythene was clean and dry before fitting the gutter and that the polythene is drum tight. Before fitting these it is best to keen the adhesive strips in a warm area overnight to allow the glue to become sticky, also try to fit on a warm sunny day. We supply a lot of these and very rarely do we get reports that they do not stick. The normal reason is that it has been fitted incorrectly or the polythene is not tight enough. However we will send you another gutter FOC. We hope you will have better luck with this one. If you are in doubt about how to fit it give us a call and we will talk you through it.

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Tom Pendreigh

30th Sept 2021

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Exceptional Service

Exceptional service and very knowledgeable. Products all arrived on time and even the erection team were spot on. Thank you Highland Polytunnels.

Reply from Highland Polytunnels

Thank you Mr Pendreigh for your kind feedback, we are happy we could be of service to you and hope you have many hours of enjoyment in your new polytunnel. I will pass your comments on to our construction team. Happy Growing

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Karen Harcus

30th Sept 2021

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Good choice of quality products

Good choice of quality products. Service excellent

Reply from Highland Polytunnels

Thank you for your kind feedback Karen. If we can help you in the future please let us know.

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David Noakes

28th Sept 2021

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Our experience with Highland Polytunnels is a very positive one. From the enquiry stage onwards, communication has been excellent. Myles is very helpful and happy to answer any questions. We opted to erect the polytunnel ourselves and the written instructions backed up with the YouTube clips are clear and easy to follow. Because of our location, we opted for the Super Strength version which we are pleased to say has an extremely rigid frame and should happily withstand anything nature should throw at it.

Reply from Highland Polytunnels.

Thank you David for your kind review. We do try to please. Should you require our services in the future please let us know.

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Customer

22nd Sept 2021

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The polytunnel cover arrived promptly

The polytunnel cover arrived promptly and is highly suitable. Thank you.

Reply from Highland Polytunnels.

Thank you for your kind feedback

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Nigel Carr

20th Sept 2021

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Another trouble-free order - thanks.

I have dealt with Highland Polytunnels on a number of occasions and have always found them to be extremely helpful. Great products at keen prices too.

Reply from Highland Polytunnels.

Thank you Nigel for your kind feedback.

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Truly Fantastic !

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Posted by Karen T on 28th Sep 2015

I was in two minds whether to get a polytunnel or a greenhouse, so glad I went for the polytunnel ! From the moment I made my mind up, it was the smoothest 'big' purchase I have ever made, from all the advice and help given, to the finished article. Delivered promptly and well packed, and built by true professionals, I can't praise Highland Polytunnels enough,and I am looking forward now to the challenges ahead.